Bonus Terms and Conditions

Who these terms cover and who can claim an offer

These Bonus Terms and Conditions apply to every bonus, free spin, cashback award and other promotional credit made available to your account with us. They form part of our general Terms & Conditions. Where a promotion carries its own terms, those terms apply as well and take precedence if the two conflict.

We hold a gaming licence for the games and promotions we offer, and we verify the age and identity of every account holder before promotional winnings are paid out.

• You must be 18 or over. A bonus claimed by an underage account is void.
• One offer per person, household, device, IP address and payment method, unless the promotion says otherwise.
• Only one bonus may be active at a time, and bonuses cannot be combined unless we say so in the terms of the offer.
• Some promotions are made available to selected accounts only.
• We may change or withdraw a promotion at any time. This does not affect a bonus already credited to your account.

How to claim a bonus, free spins or a code offer

Some offers are credited automatically; others need you to opt in or enter a code. The promotions area and the cashier show which applies to the offer in front of you.

1. Log in to your account and open the promotions area or the cashier.
2. Go through the terms of the offer, including the wagering requirement, eligible games and expiry period.
3. Opt in, or enter the code where one is given, before you make the qualifying deposit or bet.
4. Deposit using an eligible payment method. Some methods are excluded from promotions, as set out in the cashier.
5. Check that the bonus or free spins appear in your balance before you start to play.

If an offer does not appear when you expect it, stop and contact us before you play with the deposit.

Wagering requirements and how they are met

A wagering requirement is the number of times the value of an offer must be staked before the balance it produces becomes withdrawable cash. The multiplier, and whether it applies to the bonus alone or to the deposit and bonus together, is shown in the terms of each offer and tracked in your account.

Game contribution

Games contribute to wagering at different rates, and some games and bet types do not contribute at all. Contribution rates and excluded games are listed in the terms of the offer. Stakes placed on excluded games are not counted and are not refunded for that reason.

Maximum stake while a bonus is active

While bonus funds or an unfinished wagering requirement are in play, the stake per spin, hand or round is capped at the level stated in the offer. Larger stakes may lead to the bonus and any winnings from it being removed.

Order in which funds are used

Where your balance holds both cash and bonus funds, your account shows which is used first. Winnings from bonus funds are held as a bonus balance until wagering is complete, then convert to cash subject to any cap.

Expiry, cancelling a bonus and withdrawals

Every offer has a period in which it must be used and its wagering completed. The deadline is shown with the offer and in your account. When an offer expires, unused bonus funds, free spins and bonus winnings still subject to wagering are removed. Your own cash balance is not affected.

You can cancel an active bonus in the cashier or by asking our support team. Cancelling removes the bonus funds and any winnings produced by them, and leaves your cash balance available to withdraw as normal.

Some offers cap the amount that can be converted into cash, described as a maximum conversion or maximum win. Where a cap applies, any balance above it is removed at the point of conversion. Payouts are made through the methods shown in the cashier and are subject to our usual identity and payment checks.

Fair play and misuse of promotions

Promotions are offered for normal play. We monitor promotional activity, and where we see patterns that do not fit normal play we look into the account before bonus winnings are paid. The following are treated as misuse:

• Holding or using more than one account, or acting with other account holders to claim the same offer repeatedly.
• Giving false, incomplete or someone else's registration or payment details.
• Using automated software, scripts or any tool that plays on your behalf.
• Low-risk betting patterns, such as covering opposing outcomes in the same game round, used to clear a wagering requirement.
• Depositing to claim an offer and then raising a chargeback or refund request with your payment provider.
• Taking advantage of an obvious error in a promotion, a game or the way a bonus has been credited.

Where misuse is found we may remove the bonus and any winnings from it, withdraw promotions from the account and, in serious cases, close the account. Qualifying deposits are returned where we are able to do so. If a bonus is credited in error we may correct your balance and will tell you when we do. If you disagree with a decision, raise it with us and it will be looked into under our complaints procedure.

Safer gambling and how to reach us

An offer should never be a reason to stake more than you planned. Your account holds tools to keep play under control, including deposit limits, stake and loss limits, session reminders, time-outs and self-exclusion. A reduction to the limits shown in your account applies straight away.

We do not send promotional offers to accounts on a time-out, in self-exclusion or opted out of marketing, and offers cannot be claimed during those periods. Players in Great Britain can also use GamStop to block access to licensed online gambling sites. Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline.

If anything here is unclear, or you want to check how an offer applies to your account, our live chat is available on the site and you can e-mail support@casino-luckybarry.co.uk. Questions about a specific promotion, opt-in or code can go to promotions@casino-luckybarry.co.uk. We may update these terms from time to time, and the version on this page is the one that applies.