Contact Us

This page explains how to contact our support team, what to include in your message, and how we handle complaints.

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How to reach us

Our live chat is open 24/7 and is the quickest way to reach us. You can also e-mail support@casino-luckybarry.co.uk at any time; we answer messages in the order they arrive.

Live chat on the site, around the clock.
E-mail: support@casino-luckybarry.co.uk
All contact is handled in writing, in English.

What to have ready when you write

A few details in your first message usually save a round of questions.

Your username.
The game, bonus or transaction involved.
The date and time it happened.
What you expected, and what happened instead.
Any error message shown on screen.

Keep your details safe

Never send us your password or full card details. Our team will never ask you for them.

Common questions we help with

Most messages we receive fall into one of these areas.

Account and verification: registration, your details, and the checks we run on an account.
Deposits and withdrawals: payment options, pending funds, and the limits shown in the cashier.
Bonuses and promotions: how an offer works and its wagering terms.
Technical issues: a game that will not load, or a round that disconnected.

Complaints

If you are unhappy with something, e-mail support@casino-luckybarry.co.uk with Complaint in the subject line, and tell us what happened and what outcome you are looking for. We acknowledge your message and reply once it has been looked into.

If your message is about your own play, you can set deposit limits, take a time-out or self-exclude in your account at any time. We are 18+ only, and free support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.