Privacy Policy

What personal data we collect

We collect personal data when you register, verify your account, deposit or withdraw, play our games, take part in promotions and contact us. Some of it you give us directly; the rest is created as you use the site.

Account and contact details

• Your name, date of birth, residential address, e-mail address and mobile number.
• Your username, password and the security details you set.
• The preferences on your account, including contact choices and any limits, time-outs or self-exclusion.
• Records of your contact with us, including live chat transcripts and e-mails to support@casino-luckybarry.co.uk.

Identity and verification documents

We hold a gaming licence and must verify the age and identity of every account holder, so we also collect:

• Photographic identity documents and, where needed, a selfie to match against them.
• Proof of address and proof that a payment method belongs to you, as set out in the cashier.
• Where our checks call for it, information about your source of funds.
• The outcome of checks carried out by our verification and fraud-prevention partners.

Transactions and play

• Deposits, withdrawals, balances and the payment methods registered to your account.
• Bonus activity, including qualifying deposits and the wagering progress shown in your account.
• Games played, stakes, results and session times.

Device and usage data

• Device type, operating system and browser details.
• IP address and the approximate location taken from it.
• Log-in times, pages viewed and actions taken on the site.
• Cookie and similar identifiers, as described in our Cookie Policy.

Why we use your personal data

We use your data for a limited set of purposes, all connected with running a licensed gambling site.

1. Running your account. Registering you, keeping you signed in, taking deposits, paying withdrawals and answering your questions.
2. Verifying age and identity. Confirming that you are 18 or over and that your details are genuine, when you register and at later points in the life of the account.
3. Preventing fraud and money laundering. Monitoring payments and play for fraud, collusion, bonus abuse and misuse of payment methods, and meeting our anti-money-laundering duties.
4. Supporting safer gambling. Applying the limits, time-outs and self-exclusions you set, checking national self-exclusion arrangements such as GamStop, and getting in touch where your play suggests you may be at risk.
5. Meeting our legal duties. Keeping the records we are required to keep and answering lawful requests from the authorities that oversee gambling.
6. Keeping the site working. Diagnosing faults, protecting accounts against unauthorised access and understanding which games and pages are used.
7. Marketing you have opted into. Sending offers and updates through the channels you agreed to, until you tell us to stop.

The legal bases we rely on

Data protection law requires a lawful reason for each use of your data. In plain words, we rely on four.

• Our contract with you. The terms you accept when you open an account. Without this data we cannot run it.
• Legal obligations. Age and identity verification, anti-money-laundering checks, record-keeping and reporting.
• Our legitimate interests. Protecting players and the site from fraud and abuse, and keeping the service secure and working, where that does not override your rights.
• Your consent. Marketing messages and non-essential cookies. You may withdraw consent at any time, and it will not affect your ability to play.

Who we share your data with and how long we keep it

We do not sell your personal data. We share it only where that is needed for the purposes set out above, and then only with the recipients below.

• Payment providers and banks. They take your deposits, return your withdrawals and help us look into payments that are disputed or fail.
• Identity-verification and fraud-prevention partners. They confirm the details and documents you give us and flag accounts or payments that carry a risk of fraud.
• Technology suppliers. Game studios, hosting, messaging and analytics providers handle data on our instructions so that the site and your account work as they should.
• Regulators, police and other public authorities. We pass data to them where the law or our licence requires us to disclose it.
• Professional advisers. Auditors and lawyers receive data only where they need it in order to advise us.

Suppliers acting on our instructions are bound by written contracts to keep your data confidential, use it only for the agreed purpose and protect it properly. Where data goes outside the United Kingdom, we apply the safeguards data protection law requires.

How long we keep it

We keep your account data while your account is open, and afterwards for the period gambling, anti-money-laundering, tax and accounting law requires. Verification documents, payment records and records of our contact with you are held on the same basis. If you self-exclude, we keep enough information to honour the exclusion for its full term and to prevent a new account being opened. When a retention period ends, we delete the data or strip it of anything that identifies you.

Your rights and how to use them

You have the following rights over the data we hold about you.

• Access. Ask for a copy of your personal data and an explanation of how we use it.
• Correction. Have inaccurate or incomplete details put right.
• Erasure. Ask us to delete data we no longer need. Records we must keep by law, including verification and self-exclusion records, cannot be deleted on request.
• Restriction and objection. Ask us to pause a particular use, or object to processing based on our legitimate interests.
• Portability. Receive the data you gave us in a common electronic format.
• Withdrawing consent. Switch marketing off in your account settings or by using the unsubscribe option in any message.

To use any of these rights, write to support@casino-luckybarry.co.uk from the e-mail address registered to your account, or ask in the live chat on the site. We may need to confirm your identity first, so that we never hand your data to someone else, and we answer within the time data protection law allows.

If you are unhappy with how we have handled your data or your request, tell us and we will look into it. You also have the right to complain to the Information Commissioner's Office.

Cookies and changes to this policy

We and our suppliers use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you have agreed, tailor the offers you see. Essential cookies are needed for the site to work; everything else is set only with your consent, which you can change whenever you like. The categories we use, and how to manage them, are listed in our Cookie Policy.

We update this policy when our services, suppliers or legal duties change. The version on this page is always the current one, and we will tell you in your account or by e-mail before any change that materially affects how we use your data.

Questions about this policy, or about the data we hold on you, can go to support@casino-luckybarry.co.uk or to the live chat on the site.